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1. Return Eligibility
We accept returns within 7 days of the delivery date if:
- The item is unused, unworn, and in original packaging
- All tags, seals, and labels are intact
- You have a valid proof of purchase (e.g. order number or receipt)
Items that are damaged due to misuse, opened personal care products, or final sale items are not eligible for return.
2. How to Request a Return
To initiate a return, please contact us at:
📧 Email: [Insert Email Address]
📞 Phone: [Insert Phone Number]
Include:
- Your order number
- Reason for the return
- Clear photos (if applicable)
Once approved, we will provide you with the return address and instructions.
3. Return Shipping
- Customers are responsible for the return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping method.
- We are not responsible for lost or damaged returns.
4. Refunds
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
Note: Shipping charges (if any) are non-refundable.
5. Exchanges
We currently do not offer direct exchanges. If you want a different item, please return the original item (if eligible) and place a new order.
6. Contact Us
For questions about our return and refund policy, contact us at:
📧 Email: [Insert Email Address]
📞 Phone: [Insert Phone Number]